Privacy Policy

1) Overview

This Privacy Policy describes how Listenery ("we", "us", "our") collects, uses, stores, and protects information when you access or use our website and services (the "Service").

2) Information we collect

We collect information in the following categories:

• Account information — such as your name, email address, and login credentials.
• Customer content — including studies, questions, notes, interview responses, recordings, transcripts, and AI-generated outputs, if you use those features.
• Usage and technical data — such as log data, device information, and basic analytics used for security, debugging, and performance monitoring.

3) How we use information

We use information we collect to:

• Provide, operate, and maintain the Service.
• Manage accounts, billing, and customer support.
• Improve product reliability, performance, and functionality.
• Protect against fraud, abuse, and security risks.
• Comply with legal and regulatory obligations.

4) Interview data & consent

If you collect data from interview participants (including recordings, transcripts, or analysis), you are responsible for ensuring that all required notices and consents have been obtained, and that your use of the Service complies with applicable privacy and data protection laws.

5) Third-party service providers

We may engage trusted third-party service providers to help us operate the Service (for example: cloud hosting, payments, analytics, email delivery, and AI or transcription processing).

These providers are authorized to access information only as necessary to perform services on our behalf and are subject to confidentiality and data protection obligations.

6) Data retention

We retain personal data for as long as your account remains active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.

7) Data deletion and access

You may request access to, correction of, or deletion of your personal data by contacting us. We will respond within a reasonable timeframe, subject to applicable legal requirements.

8) Data security

We implement reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, or alteration. However, no system can be guaranteed to be 100% secure.

9) International data transfers

Your information may be processed or stored in countries other than where you reside. Where required, we take appropriate safeguards to protect such transfers in accordance with applicable law.

10) Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated date. Continued use of the Service after changes means you accept the revised policy.

11) Contact

For privacy-related questions or requests, contact support@listenery.ai.